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This white paper explores the value of 'ITIL Awareness Training', including using this training as the first step towards aligning IT with the business. ITIL awareness training is defined as a broad yet detailed enough overview of ITIL practice areas to give IT managers enough information to begin to pinpoint their business drivers for the implementation of ITIL. ITIL 'maturity assessments' and their value to the business are discussed in some detail, with an emphasis on the importance of ‘real world’ experience with ITIL best practices. ITIL awareness training is reviewed for contents that include the 10 core ITIL processes and accompanying Key Performance Indicators (KPIs). ITIL awareness training is evaluated for value based on 'simulating' how participants’ businesses will operate within ITIL frameworks. |