How Can Communication Service Providers More Effectively Address the Needs of Business Customers?
Published by CA NVM on Jul 25, 2008 The availability of lower cost, broadband services will erode fixed-line revenues from existing enterprise customers as they migrate from legacy to Ethernet-based services. To compensate, CSPs must expand into the small- and medium-sized business market and become more effective at delivering value-added capabilities that better meet the needs of all business customers. Offering services such as performance reporting, identity provisioning, business continuity management and mobile device management can help generate profitable revenue and growth.
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