BSM, IT and Business Facilitation: How BSM Can Bring IT into the Business Decision Making Process

Published by Quocirca on Jun 24, 2008

Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance.  Business Service Management, or BSM, can help in providing underpinnings to the IT function.