IT Service Level Agreements: Proving the Business Value of Data Protection
Published by Bocada on Oct 21, 2005 Proactive IT departments use Service Level Agreements (SLAs) to demonstrate the value of their data protection activities to internal customers. A well-crafted SLA moves the data protection team out of a reactive stance. When proof of service delivery is regularly delivered to data owners, the entire organization gains a view into how well valuable corporate assets are protected. In this paper, you will learn about the elements that go into a successful SLA, and how IT departments at some of the world's largest firms are using them to prove and improve performance. The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value. |