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As the technologies and demands of the workplace have changed, so too have its workers. “Information Workers”—a new breed of information-dependent, technology-reliant, and collaboration-driven professionals—have become prevalent. The decision to go with a CRM solution built to address the needs of information workers is a smart and valuable investment that recognizes the need to help employees work effectively with the deluge of data available to them in today’s connected, always-on, real-time workplace. In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs. |