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The business of taking care of remote hardware and software has never been bigger. Gartner estimates that managed services will grow at a CAGR of nearly 36 percent from 2001 to 2006. These opportunities are being driven by CIOs’ need to manage cost and risk carefully. With research showing that 47% of IT spending going to total cost of support and maintenance (TCSM), outsourcing system management to specialists makes sense for the buyer. But where does it leave the provider? |