Interactions: The Foundation of Business Relationships

Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?

This paper introduces a new category of products and services that help you manage your business interactions over multiple channels on the Internet and other points of contact.