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This ITIL best practice white paper on how to build a business case for change and configuration management and the CMDB makes a strong case for Configuration Management as the only real solution for controlling Change in high volume Change-transaction enterprises. A strategy is recommended for the development of a CMDB in enterprises with fragmented and multi-functional IT infrastructures where IT ‘sprawl’ has degraded overall IT efficiency and control. Offers CMDB business value, objectives, strategies, metrics, templates, resource requirements, ‘best-of-breed’ vendors and potential pitfalls associated with CMDB deployment. Positions configuration management and the CMDB as a critical underpinning for the delivery of an integrated and effective service level management program. To learn more about ITIL best practices download this white paper. |