|
IEX Corporation, a NICE Systems Ltd. company (NASDAQ: NICE), is a leading provider of feature-rich, scalable workforce management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. Founded in 1988, Richardson, Texas-based IEX has a strong global market presence in over 50 countries with more than 900,000 agents in over 3,000 sites. The award-winning IEX® TotalView® Workforce Management system is part of the NICE SmartCenter family products, which combines complementary contact center applications -- quality management, interaction analytics, recording, customer feedback, workforce management and performance management -- with a structured services methodology and an open, unified framework.
|