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Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. |
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Results 1 - 25 of 96 matches |
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Show Business Company Targets Key Data for Both Starring, Supporting Roles |
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The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented writers. The company implemented Microsoft Dynamics AX in 2006 to gain complete control and visibility over its licensing and business operations. More recently, the company wanted to give employees quick and easy access to the information they need to perform their jobs more efficiently. R&H enrolled in the Microsoft Technology Adoption Program and became one of the first companies in the world to implement Microsoft Dynamics AX 2009. Now, employees throughout the organization have almost instant access to company information tailored to their specific roles. Employees spend less time tracking tasks and more time efficiently serving customers.
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• Madness? Mergers, Acquisitions, and Divestitures |
| By : SAP |
Published Date: Oct 13, 2008 |
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Human beings take risks. In business, one of the riskiest moves company stakeholders can take is to acquire and merge with another company or to divest part of what they have. Despite the best initial intentions between the merging companies, many mergers, acquisitions, and divestitures produce results far below expectations. For some companies, the experience can be more than maddening – it can be deadly, ending with the demise of the business.
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The 2007 Microsoft Office System in Professional Services |
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This white paper highlights key challenges facing the professional services industry and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.
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Choosing the Best CRM for Your Organization |
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This white paper describes and analyzes the four most popular deployment scenarios, then offers a guide to choosing a hybrid approach that best matches the needs of the business while delivering superior performance, application integration and functionality.
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CRM Your Salespeople Will Love |
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This white paper provides a brief overview of documented CRM successes to indicate why it’s so important, discusses CRM adoption problems in general, then presents a detailed description of the features that directly benefit individual members of the sales force. It also offers some tips to help foster high adoption rates.
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Oracle Vertical CRM Applications |
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This white paper discusses the benefits to organizations of deploying vertical CRM applications. Companies are demanding reductions in operating costs and improvements in the way they do business. Many of these savings can come from improved information systems that support real-time business decision making.
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IT’s Role in the M&A Process |
| By : SAP |
Published Date: Sep 23, 2008 |
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The year of 2007 set records for merger & acquisition (M&A) activity worldwide. According to Bloomberg, a record $4 trillion in deals were announced in 2007. The numbers by vertical are impressive. According to PricewaterhouseCoopers, there were a record 207 deals in industrial manufacturing (i.e., industrial machinery, rubber & plastic products, fabricated metal products, and electronic & electrical equipment) during 2007, up from 159 deals in 2006. While research from Bloomberg and PWC shows the pace of M&A activity has slowed this year, enterprises worldwide are still digesting last year’s binge. PWC also predicts that M&A activity in industrial manufacturing in 2008 will run close to that seen in 2006. Download this paper to learn more.
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The 2007 Microsoft Office System in Financial Services |
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This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.
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Overcoming Your Company’s Growing Pains |
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Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was rapid growth. The pain points most often cited were manual processes that cause mistakes and inefficiencies, the need for more functionality, an inability to scale to support growth, integration problems, especially with the growing number of customer and partner systems, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to support rapid growth and drive business success.
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Bringing Your Business Systems Up To Date |
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Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other systems (both internal and external), lack of operational insight, and legacy software support and customization issues. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to modernize your business processes and drive business success.
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Welding Different Companies into a Business Powerhouse |
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Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was growth via mergers and acquisitions (M&A). The pain points most often cited were non-integrated, overlapping systems, an inability to scale to support growth, the need for more functionality, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to support your company’s growth via M&A and drive business success.
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Javelin Research Pinpoints How Institutions Should Respond to Data Breaches |
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Javelin Strategy & Research has released a study covering data breach victims, which highlights the acute awareness among consumers about data security and the significant implications security breaches represent to businesses once consumer trust is compromised. Read this report, which also reveals Javelin's recommendations to institutions to address consumer security concerns and expectations in the event of a data breach.
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The Power of Choice with Microsoft Dynamics CRM |
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Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.
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Microsoft Dynamics CRM 4.0: Database Scalability for the Enterprise |
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Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability |
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Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability.
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The top 10 misconceptions about performance and availability monitoring |
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Today's enterprises depend on the availability and performance of their mission-critical business services. If these services suffer from degradations in performance or fail completely, companies are subject to lost revenues and decreased customer satisfaction. In order to avoid these undesirable outcomes, IT departments must adopt effective monitoring strategies without actually making problems worse.
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Growing Opt-in Lists: Turning Web Browsers into Buyers |
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Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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Results 1 - 25 of 96 matches |
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