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Results 1 - 25 of 94 matches |
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Ogilvy & Mather's File Transfer Solution |
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Get the inside view of how Ogilvy & Mather transitioned from an FTP, email, and CD burning based file transfer procedures to Accellion's Courier FTA while increasing user satisfaction and decreasing the IT management burden.
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Class of Service: Myths and Misconceptions |
| By : AT&T |
Published Date: Aug 14, 2007 |
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Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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BMC Software Solutions Integrate and Automate ITIL Best Practices |
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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Strategies to Maximize IT Business Value |
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The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that. Organizations that have begun BSM implementations are already reaping the benefits. Read the BMC white paper to learn more.
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ITIL and CMDB Synergy: Enhanced Service Management |
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IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
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Manage IT from a Business Perspective: Latest Best Practices from ITIL |
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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Streamlining Service Request Processes: A Key to Business Success |
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Imagine being able to give your employees the luxury of one-stop, online shopping for all the services they need. Now, imagine that you could provide all of your service providers with a centralized location to promote available services to those employees. With service request management technology, you can.
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Major Initiative Success through Micro-Projects |
| By : Borland |
Published Date: Jun 01, 2006 |
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Learn how you can mitigate risk and accelerate value delivery of large-scale IT initiatives. A complete Project and Portfolio Management solution allows you to approach daunting projects as a manageable portfolio of "micro-projects."
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Application Performance Management: Managing High-Performing, Business-Critical Web Applications |
| By : CA APM |
Published Date: Aug 22, 2008 |
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Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT’s primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user’s ability to successfully interact with web applications while enabling IT to meet Service Level Agreements (SLAs). Anything less than superior application performance can have immediate consequences.
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Enhancing IT Support with Knowledge Management |
| By : CA SM |
Published Date: Feb 13, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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IT Asset Management: A Cornerstone for Accelerating ITIL Success |
| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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How To Develop a Service Catalog |
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This white paper discusses how to develop a service catalog, leveraging ITIL and CobiT best practices, and lays out eight steps towards developing one, beginning with taxonomy via service definitions and addressing services and service 'families'.
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Mission Critical Webcast |
| By : HP |
Published Date: Jul 11, 2008 |
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Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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HP Mission Critical Proactive Services - Transport Manufacturing Case Study |
| By : HP |
Published Date: Jul 21, 2008 |
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This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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ITSM: It's About Managing Change |
| By : HP |
Published Date: Jan 16, 2007 |
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This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
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Operational IT Service Management (ITSM) |
| By : HP |
Published Date: Dec 12, 2006 |
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This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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Results 1 - 25 of 94 matches |
Sort Results By : Published Date | Title | Company name |