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Results 1 - 25 of 84 matches |
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Operational Excellence for Distributed, Interconnected Applications |
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Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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Operational Excellence for Distributed, Interconnected Applications |
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Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Download Now
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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Executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile) are demanding an unprecedented level of service and support. To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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Get the EMA Paper on Workload Automation |
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This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
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The new face of IT service management |
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In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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Put ITIL best practices to work for your business |
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What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
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The Time Is Now for Considering Workload Automation |
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This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests. The paper also looks at the role of vendor UC4 in this strategically important market. Learn more today!
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Free Gartner Report - The Great Virtualization Dilemma: What You Need to Know |
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Despite progress in virtualization, much development still remains. With predictions that virtualization will become pervasive, this research highlights forthcoming challenges and strategic issues facing IT planners. Register now for this free Gartner report sponsored by Dell and Intel to receive important advice on how to deal issues such as heterogeneity, resources and performance optimization, and the increasing fragmented tool market.
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ITIL: Theory into Practice |
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research |
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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Good To Great IT |
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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Enterprise Data Services in SOA using ODI Suite |
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When properly architected and executed, Data Services can provide the missing link that unifies conventional data systems with the emerging SOA paradigm. By offering a decoupled data facade and an easily virtualized API, Data Services can give SOA the opportunity to establish system control without always forcing enterprise data through an inefficient XML layer.
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What to Look for in Mission-Critical Managed IT Services |
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The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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Practical and Flexible IT Service Management for the Real World |
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Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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Configuration Management: Creating a functional CMDB is achievable in your lifetime |
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In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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Results 1 - 25 of 84 matches |
Sort Results By : Published Date | Title | Company name |