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Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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Results 1 - 25 of 72 matches |
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4G Revisited. The continued evolution of wireless mobility. |
| By : iPass |
Published Date: Oct 20, 2009 |
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A few short years after 3G service brought us anytime, anywhere broadband-and before Apple rolled out its 3G iPhone-4G networks began raising the bar in select markets. This latest evolution in wireless networking offers faster wireless data transmission speeds, vastly superior coverage and support for a new generation of mobile applications and services.
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Managing Device Diversity: How To Painlessly Embrace Employee-Owned BlackBerry and iPhones |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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Enforced standardization on any one mobile device within the enterprise is on the way out. With the consumerization of IT, employees are making smartphone choices based on a blend of personal and business needs - and demanding that IT support them. So IT can either fight the employee device invasion or proactively establish a portfolio of supported mobile platforms and services, an approach called "enabled compliance." This free handbook explains why "enabled compliance" - backed up by an automated Mobile User Management strategy - is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
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How to Calculate The ROI & TCO of Your Mobile Users Before Cost Overruns Blindside You |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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If your organization has invested substantially in smartphones running on the BlackBerry or ActiveSync mobile platforms, you're likely under pressure to achieve economies of scale while maintaining a high quality of service. But before you can wring costs out of your mobile platform, you must understand its actual Return on Investment (ROI) and Total Cost of Ownership (TCO). This handbook is designed to help senior IT management calculate their organization's mobile ROI and TCO -- using an enterprise environment of 2,000 mobile users to demonstrate the approach -- and includes a 5-step analytical approach for reducing that TCO by as much as 15-20 percent.
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Aberdeen Report: 5-Step Mobility Management Plan for Lowering Mobile Employee TCO and Risk |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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The rapid influx into the enterprise of employee-owned BlackBerry, iPhone and other mobile devices has helped boost employee productivity and satisfaction. But this potentially confusing tangle of mobile platforms has created significant IT challenges around device provisioning, compliance, security, performance management, support and decommissioning. This complimentary Aberdeen report details how best-in-class companies are using a 5-Step Mobility Management approach to take control of their burgeoning mobile infrastructures. A must read for IT executives looking to cut mobility TCO and support costs, reduce security risks and increase mobile user productivity.
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Top Tips for Choosing Mobile Computers |
| By : Intermec |
Published Date: Jun 02, 2009 |
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The process of choosing the right mobile computer for your business can seem like a daunting task. Yet with a little guidance you can select the computer best suited for your environment and workforce.
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Improving the Productivity of Virtual Employees |
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By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they're going to need an effective way to stay connected and productive.
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Top 10 Strategies for Managers of Mobile Workers |
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By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build relationships with increasingly distributed teams and workers?
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The Art of Teleworking |
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Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful- and provides solutions for challenges teleworkers may face.
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Accelerate Business through a Cost-efficient Virtual Workforce |
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The traditional workforce model of permanent employees located in a single or small number of offices has undergone a significant transformation in recent years, accelerated by the effects of the current economic landscape. Drivers of this trend include initiatives to drive growth and expand into other markets, improve customer service, speed to market, improve decision-making processes, and increase both worker and overall organisational productivity.
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7 Steps to Controlling Social Networking |
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Social and business networking sites are changing the way people talk online. Sites like Facebook, MySpace and Bebo help friends stay in touch while LinkedIn and Plaxo mainly connect business users. They are very popular but present new challenges to IT managers. They seem to have come out of nowhere. For example, Facebook currently has 70m users, 40% of which are located in the US. The rapid growth of such sites is part of the problem. Companies risk being caught off guard. Learn how to protect your business from threats posed by online social networking in this 7 Step Guide for IT Managers.
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Realizing the Full Promise of Workforce Management Technology |
| By : IEX |
Published Date: May 27, 2008 |
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Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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Making the Complex Simple: Efficient and Effective Contact Center Growth |
| By : IEX |
Published Date: May 27, 2008 |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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Performance Management: Build Versus Buy |
| By : IEX |
Published Date: May 27, 2008 |
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As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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Winning the War for Talent in the High-Tech Industry |
| By : SAP |
Published Date: May 14, 2008 |
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High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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End User Performance: Building and Maintaining ROI |
| By : SAP |
Published Date: Feb 04, 2008 |
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Explore how organizations are achieving strong ROI on their IT by emphasizing user performance. These companies ensure that users are prepared even before the software implementation, and understand the importance of a user-training strategy, not just a user-training delivery system.
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User Provisioning: The Business Imperatives |
| By : CA |
Published Date: Dec 28, 2007 |
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The challenges facing those who manage and support IT users have never been greater than they are in the current business environment. Today’s IT manager needs to consider that organizations have employees joining and leaving at a rapid rate, and that current employees rarely remain in one position within the organization for any extended period of time.
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Building Software in a Flat World |
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Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possible to improve competitiveness by taking advantage of the easy exchange of low-cost, high-quality technical skills.
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Results 1 - 25 of 72 matches |
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management, Manufacturing Execution Systems, International Computing |
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