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Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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Results 1 - 25 of 56 matches |
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Anticipating and Resolving Resource Overloads |
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Most project resources perform work and include such entities as personnel, equipment and contractors. However, the concept of a resource (and the techniques of resource management presented in this paper) can also be applied to entities that do not perform work, but which must be available in order for work to be performed.
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The Impact of Work Force Agility on Business Performance |
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Agility is an issue that is becoming more and more prominent in businesses across industries. While it is a common goal, its meaning can be somewhat ambiguous. Depending on the context, agility can mean different things to different organizational units. But one common thread persists: the accelerating speed of change. Change is not only driving organizations to keep up and anticipate, but more so to be its catalyst in order to be competitively positioned.
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The Next Generation of HR Shared Services |
| By : SAP |
Published Date: Mar 01, 2008 |
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Learn how top-performing companies are excelling in using shared services for HR through smart, ongoing leveraging of organization, process, and technology models. They are reducing transactional costs, eliminating processing errors, enabling fast integration of acquisitions, and more.
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Winning the War for Talent in the High-Tech Industry |
| By : SAP |
Published Date: Feb 11, 2008 |
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High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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Benchmark Study 2007: The Future of Learning |
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Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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Extending Reach and Ensuring Effectiveness of Leadership Development |
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Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development to more employees. Technology-based learning approaches such as online courses, books and video programs can be used effectively to develop employees at all levels.
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Human Capital Management for the Public Sector |
| By : SAP |
Published Date: Oct 29, 2007 |
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Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management. SAP solutions support this initiative, helping streamline processes, reduce costs, and optimize finite personnel resources.
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Linking Learning to the Broader Human Capital Strategy |
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The learning and training departments of many companies admire the learning and competencies power demonstrated by IBM’s transformation from a hardware company to a service company, but are stuck trying to just meet the day-to-day training challenges of workers. Find out how to most efficiently overcome these challenges in this paper.
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Making the Complex Simple: Efficient and Effective Contact Center Growth |
| By : IEX |
Published Date: Apr 14, 2008 |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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Performance Management: Build Versus Buy |
| By : IEX |
Published Date: Apr 25, 2008 |
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As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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Realizing the Full Promise of Workforce Management Technology |
| By : IEX |
Published Date: May 07, 2008 |
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Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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Best Practices in Creating a Strategic Finance Function |
| By : SAP |
Published Date: May 17, 2006 |
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Many CFOs and the finance organizations they lead have started to take on new strategic roles within the enterprise. Their goal is to enforce stricter control processes to ensure legal and regulatory compliance, offer strategic insights into the internal and external business environment, and connect the business strategy with daily operations through performance tracking.
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End User Performance: Building and Maintaining ROI |
| By : SAP |
Published Date: Feb 05, 2007 |
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Explore how organizations are achieving strong ROI on their IT by emphasizing user performance. These companies ensure that users are prepared even before the software implementation, and understand the importance of a user-training strategy, not just a user-training delivery system.
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4 Steps Toward Creating a Better Performance Management System |
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Good performance management cannot be reduced to a "magical form," but instead is a process that provides feedback, accountability, and documentation for performance outcomes. It also helps employees to channel their talents toward organizational goals. This paper talks about 4 key areas of Employee Performance Management for your company to focus on.
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4 Human Resources Documents Every Manager Can't Live Without |
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Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
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5S As An Integral Part of Six Sigma |
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Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Once fully implemented, the 5S process can increase morale, create positive impressions on customers, and increase efficiency and organization.
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6th Sense Analytics Interviews Thomas Koulopoulos, Author of Smartsourcing |
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During this podcast, you’ll hear from Thomas Koulopoulos, founder of Delphi Group, managing director of Perot Systems Innovation Labs, and author of Smartsourcing. A widely recognized authority on IT, innovation and the globalization of business, Tom was named one of the industry’s six most influential consultants by InformationWeek magazine.
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Results 1 - 25 of 56 matches |
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