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> Customer Relationship Management |
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Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. |
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Results 1 - 25 of 188 matches |
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Benchmarking Report 2009 |
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This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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Magic Quadrant for E-Commerce |
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The online customer experience, Web 2.0 and the consumerization of technology are driving online sales strategies, as well as the demand for site redesigns and upgrades. Use this Magic Quadrant during vendor evaluation and selection.
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Why intranets fail (and why they don't have to) |
| By : Ektron |
Published Date: Oct 28, 2009 |
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As the Internet evolves, users become more and more savvy about what they want from the experience. Web sites are updated daily when they used to change monthly, and social networking sites such as Facebook and Myspace are checked more often than e-mail. Users know what they want and where to get it.
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Legacy Tools: Not Built for Today's Helpdesk |
| By : LogMeIn |
Published Date: Aug 21, 2009 |
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This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. It also highlights best practices that organizations can use to choose enterprise helpdesk tools that better meet the needs of remote employees, while also helping to cut costs. Get this white paper today and find out how legacy tools can fall short when it comes to supporting today’s mobile workforce. See how it easy it is to make the switch to best-in-class helpdesk solutions.
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Numara Track-It! Help Desk Management for Improved Efficiency and Easier Requests |
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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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The Saas Advantage for Producing Product Catalogs |
| By : Catapult |
Published Date: Aug 21, 2009 |
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Software-as-a-Service is changing the way companies purchase technology solutions. Rather than securing large capital budgets and tying up IT labor for months, business executives can now address mission critical initiatives with subscription-based software solutions that scale with their business and can be implemented in little to no time.
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Results 1 - 25 of 188 matches |
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